Privacy Policy

BraidMyHair ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications.

By accessing or using BraidMyHair, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

Account Information: When you create an account, we collect your name, email address, phone number, and password. Stylists also provide business-related details such as service offerings, pricing, and portfolio images.

Profile Data: Information you choose to add to your profile, including your photo, location, and preferences.

Booking Data: Details of appointments you create, including service type, date, time, stylist selected, and any notes you provide.

Communications: Messages exchanged through our in-app chat feature between customers and stylists.

Payment Information: Payment details processed through our secure third-party payment providers. We do not store full credit card numbers on our servers.

Usage Data: Device information, browser type, IP address, pages visited, and interactions with the platform, collected automatically through cookies and similar technologies.

We use the information we collect to:

• Create and manage your account
• Facilitate bookings between customers and stylists
• Process payments and issue receipts
• Enable communication between users via in-app chat
• Send booking confirmations, reminders, and important updates
• Improve and personalise your experience on the platform
• Respond to support requests and resolve disputes
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not sell your personal information. We may share your data in the following circumstances:

With Stylists/Customers: When you book a service, relevant information (name, booking details, contact) is shared with the other party to facilitate the appointment.

With Service Providers: We use third-party services for hosting, analytics, payment processing, and notifications. These providers only access data necessary to perform their functions.

Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of BraidMyHair, our users, or the public.

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encrypted storage of sensitive data, secure authentication, and regular security audits.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@braidmyhair.com.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and serve relevant content. You can control cookie settings through your browser preferences.

BraidMyHair is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top. Continued use of BraidMyHair after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@braidmyhair.com